From consultants at mycruzio.com Wed Mar 14 13:33:10 2007 From: consultants at mycruzio.com (consultants@mycruzio.com) Date: Wed, 14 Mar 2007 13:33:10 -0700 Subject: [Consultants] Cruzio Consultants Network Status Message-ID: <97336280-97BF-4B06-8995-4816BA94A4FF@cruzio.com> Hello, I want to expound upon our recent status update. Our new OC-12 went down, but it's back up. If you have a customer that is still down, please send me an email (omike at cruzio.com) with their DSL phone number and I'll check on it. Thanks, Mike Brogan Marketing Technical Lead omike at cruzio.com http://www.cruzio.com 831.459.6301 x 247 From consultants at mycruzio.com Wed Mar 14 13:42:29 2007 From: consultants at mycruzio.com (consultants@mycruzio.com) Date: Wed, 14 Mar 2007 13:42:29 -0700 Subject: [Consultants] More information regarding the DSL outage Message-ID: Hello, I've just been informed by Chris (the owner) that our OC-12 went down because an AT&T tech *pulled* the cable out. Needless to say, they plugged it back in and we're back online. Thanks, Mike Brogan Marketing Technical Lead omike at cruzio.com http://www.cruzio.com 831.459.6301 x 247 From consultants at mycruzio.com Fri Mar 30 15:40:27 2007 From: consultants at mycruzio.com (consultants@mycruzio.com) Date: Fri, 30 Mar 2007 15:40:27 -0700 Subject: Cruzio Consultants Update: Cruzio.com Email Issues Message-ID: <27FBE80A-B0BA-4108-8B76-6F4C5BEC7BD6@cruzio.com> Hello, We had a little vacation from the enormous spam storms directed to our @cruzio.com email customers over the last few weeks, a nice respite while we battled the Sonic migration issues. Sadly, the storms are a-blowin' again. Here are the details: 1. Who's affected: Some customers with @cruzio.com mailboxes, sometimes for short periods on particularly "stormy" days. 2. How they are affected: - Sometimes, and this is rare right now, people attempting to send email out through port 25 on mx.cruzio.com, will not be able to. When mx.cruzio.com is under severely heavy load, it will close connections on port 25 until the load decreases. - More frequently, customers are expecting a particular email, know it was sent, and expect it to be in their mailbox when they POP it or check it with webmail. Because of the number of spams in the queue, it can take 10-20 minutes between when an email is queued for delivery, and when it is spam filtered, etc, and actually delivered to their email boxes. 3. What are we doing about it: Engineering is preparing to deploy two new mail servers. Mailboxes will be redistributed transparently to the user across the new servers. This should result in fewer delays in processing email and delivering it into customer mailboxes. We are also looking at ways to ensure that port 25 on mx.cruzio.com always be open for outgoing customer email. 4. The timeframe for these improvements in service: The new servers will be deployed in 2-3 weeks. We're looking at what we can do with outgoing email via port 25 on mx, not sure what time frame is possible. Engineering understands this is a priority and is scheduling accordingly. Thanks, Mike Brogan Marketing Technical Lead omike at cruzio.com http://www.cruzio.com 831.459.6301 x 247