Cruzio Consultants Update: Cruzio.com Email Issues

[consultants@mycruzio.com]

Hello,

We had a little vacation from the enormous spam storms directed to
our @cruzio.com email customers over the last few weeks, a nice
respite while we battled the Sonic migration issues.

Sadly, the storms are a-blowin' again.

Here are the details:

1. Who's affected:
	Some customers with @cruzio.com mailboxes, sometimes
    for short periods on particularly "stormy" days.

2. How they are affected:
	- Sometimes, and this is rare right now, people attempting
	  to send email out through port 25 on mx.cruzio.com, will
	  not be able to. When mx.cruzio.com is under severely heavy
	  load, it will close connections on port 25 until the load
	  decreases.

	- More frequently, customers are expecting a particular email, know  
it was
	  sent, and expect it to be in their mailbox when they
	  POP it or check it with webmail. Because of the number
	  of spams in the queue, it can take 10-20 minutes between
	  when an email is queued for delivery, and when it is spam  
filtered, etc, and actually delivered to their email boxes.

3. What are we doing about it:
  	Engineering is preparing to deploy two new mail servers. Mailboxes  
will be redistributed transparently to the user across the new  
servers. This should result in fewer delays in processing email and  
delivering it into customer mailboxes. We are also looking at ways to  
ensure that port 25 on mx.cruzio.com always be open for outgoing  
customer email.

4. The timeframe for these improvements in service:
	The new servers will be deployed in 2-3 weeks. We're looking at what  
we can do with outgoing email via port 25 on mx, not sure what time  
frame is possible. Engineering understands this is a priority and is  
scheduling accordingly.

Thanks,

Mike Brogan
Marketing Technical Lead
omike at cruzio.com
http://www.cruzio.com
831.459.6301 x 247